Privacy Policy

Last updated: September 2025

Welcome to Loops. We are committed to protecting your personal and business information and your right to privacy. If you have any questions about this Privacy Policy or our practices, please contact us at privacy@loops.sa.

When you visit our website https://loops.sa (the "Website") or use any of our platforms — including OneHub, SellerHub, and Loops Agents (the "Services") — you trust us with your information. We take this responsibility seriously. This Privacy Policy explains what information we collect, how we use it, and your rights under Saudi Arabia’s Personal Data Protection Law (PDPL).

If you do not agree with any part of this Privacy Policy, please discontinue use of our Services.

1. What Information Do We Collect?

We collect information that you voluntarily provide when you register an account, request a demo, contact our team, or use our Services. This may include:

• Name, email address, phone number, company details.
• Business and operational data (orders, products, catalogs, inventory, sales) shared through integrations.
• Technical data such as IP address, browser type, device information, and usage logs.

2. How Do We Use Your Information?

We use your information for purposes such as:

• Delivering and improving our Services.
• Synchronizing and managing your business data across integrations.
• Providing support, updates, and service notifications.
• Ensuring compliance, system security, and reliability.

3. Sharing of Information

We do not sell your personal data. We may share information only with:

• Service providers (e.g., hosting and infrastructure) who support Loops operations.
• Integration partners (delivery apps, marketplaces, POS systems), but only to deliver Services.
• Authorities, when required by law in Saudi Arabia.

4. Data Protection

We apply strict security measures, including encryption, access controls, and monitoring, to protect your information. Data may be stored in Saudi Arabia or abroad, always in compliance with the PDPL.

5. Your Rights

Under the PDPL, you have the right to:

• Access your personal data.
• Request corrections or updates.
• Request deletion, subject to legal and operational requirements.

To exercise your rights, contact us at privacy@loops.sa.

6. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date.