Privacy Policy

Loops (“we”, “our”, or “us”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you access our website, platform, and services. By using www.loops.sa, you agree to the practices described in this policy.

1. Information We Collect

a. Information You Provide

• Contact details: name, email, phone number, role
• Business information: restaurant name, branches, licenses
• Account login credentials
• Payment and billing details

b. Information We Collect Automatically

• IP address, browser type, and access logs
• Usage data: page views, feature usage, device type
• Interaction data: clicks, errors, navigation behavior

c. Information From Third Parties

• Data from delivery apps, POS integrations, or analytics providers
• Public or shared business info via integrations or APIs

2. How We Use Your Information

• Deliver and maintain our services
• Synchronize orders, menus, and inventory across apps
• Provide analytics, invoicing, and business reporting
• Comply with local laws including Zakat requirements
• Communicate updates, promotions, or support messages
• Improve platform performance and user experience

3. Sharing Your Information

We may share your data only when necessary:

• With service providers (hosting, payments, analytics)
• With integration partners (delivery or POS apps)
• With authorities to comply with applicable laws and regulations
• During corporate restructuring, such as a merger or acquisition

Loops does not sell your data to third parties.

4. Data Storage & Security

Your information is stored securely on cloud infrastructure. We use encryption, access controls, and internal policies to prevent unauthorized access or loss. While we take all reasonable steps, no online platform is 100% secure.

5. Your Rights

You may have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Opt out of marketing messages
• Withdraw consent (where applicable)

To exercise these rights, contact: privacy@loops.sa

6. Cookies

We use cookies and similar technologies to:

• Enhance user experience
• Analyze platform usage
• Enable third-party integrations

You can manage cookie preferences via your browser settings.

7. Links to Other Sites

Our site may contain links to third-party websites or services. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

8. Changes to This Policy

We may update this policy from time to time. Any significant changes will be posted on this page with a new effective date.

9. Governing Law

This Privacy Policy is governed by the laws of the Kingdom of Saudi Arabia. Disputes arising from this policy will be resolved in accordance with local regulations.

10. Contact Us

Email: info@loops.sa
Phone: +966 53 374 7792
Website: www.loops.sa